NJ211 PARTNERSHIP ANNOUNCES REQUEST FOR PROPOSALS

The NJ211 Partnership is establishing two call centers that have the infrastructure to fully support a statewide system designed to connect people in need of assistance with service providers who can help, while adhering to standards and procedures that focus on compassionate concern and a client-driven response. The client experience, based on NJ 211’s ability to demonstrate empathy, knowledge, compassion, advocacy, follow-up and professionalism with every client call, should be one that differentiates NJ 211 as the leader in delivering world-class service to the residents and business partners within the State of New Jersey.

The NJ211 Partnership, a subsidiary of the United Ways of New Jersey, firmly believes in the benefits of a competitive process. Any applicant who meets the eligibility criteria, as outlined in the RFP, is encouraged to submit a completed proposal no later than 5:00 PM on April 15, 2008.

Register your intent to bid by sending an e-mail, stating your intent, to proposals@nj211.org

DOWNLOAD ALL DOCUMENTS HERE

Official RFP   Click Here to download pdf file

Attachment A - Call Activity Sheet   Click Here to download spreadsheet

Attachment B - Operating Budget   Click Here to download spreadsheet

Attachment C - Verification of Business Continuity Plan   Click Here to download document

Attachment D - RFP Compliance Verification   Click Here to download document

NJ 2-1-1 Client Call Standards   Click Here to download pdf file

RFP Evaluation Criteria   Click Here to download pdf file

GET YOUR QUESTIONS ANSWERED AT THE BIDDER CONFERENCE

A conference will be held to review the requirements of this RFP and to answer any questions. It is expected that the meeting will be approximately 90 minutes in duration. Bidders are strongly encouraged to attend, as this will be the only opportunity to ask questions or seek guidance. Please register for this meeting no later than March 14, 2008 by sending an e-mail to proposals@nj211.org and stating that you are planning to attend.*

*Security regulations at the PSE&G Edison Training Center, require that all individuals attending must register in order to gain access to the facility.

Meeting Time and Date: March 19, 2008 at 10:30 AM

Meeting Location: