Traditional Phone Service
When you call 9-1-1 from a traditional
phone line, your emergency call will be sent to the 9-1-1
Center serving your community.
The physical address of your location
will be displayed to the 9-1-1 call-taker.
Help the emergency responders find
you; clearly display the number of your street address
where it can be seen from the street.
If you move or change your telephone
service provider, be sure the new telephone company knows
the correct physical address of your location (which
may be different from your mailing address).
Wireless Phone Service
When you call 9-1-1 from a cell phone,
your emergency call will be sent to the 9-1-1 Center
serving the area of the cell tower processing your call.
The actual location you are calling
from may not be provided to the 9-1-1 call-taker receiving
your call; be prepared to provide location information
for the emergency being reported.
It may be necessary for the 9-1-1
call-taker to transfer you to another Center responsible
for the area where the emergency is located.
Voice over Internet Protocol
Ask the serice provider if your physical
address will be displayed to the 9-1-1 call-taker. If
so, find out if the location can be updated should you
travel with your equipment.
If 9-1-1 service is not provided,
determine the alternative number to call in an emergency.
If you want to test your 9-1-1 service,
call your local 9-1-1 Center's regular ten-digit number
to let them know that you would like to place a test
Be aware that you will not have phone
service during power or cable service outages.