2-1-1 is a universally respected and growing national model. More than 14.3 million 2-1-1 connections to help were made in 2017. Today 94 percent of people living in the US have access to 2-1-1 services. Americans living in any one of our 50 states plus those residing in Washington DC and Puerto Rico now have access to community resources by dialing 2-1-1. Many Canadians do too.
On February 10, 2005, New Jersey's 2-1-1 system was launched statewide.
In 2017, NJ 2-1-1 helped 458,134 people find health and human service resources in local communities throughout our state. More than 245,000 people visited our website where they were free to read informative content pages about programs and systems created to address life's basic needs; download applications and access eligibility charts. Web visitors use the very same database that our community resource specialists turn to when assisting people who contact our help center by phone, text or online chat.
The statewide information and referral service began in 2002 when the United Ways of New Jersey spearheaded efforts to give people in need an easy way to find health and human services by encouraging the Board of Public Utilities to designate the NJ 2-1-1 Partnership as the sole administrator of the three digit dialing code. Statewide coverage began in 2005. The United Ways of New Jersey work to improve lives by mobilizing the caring power of communities. By affording the leadership to make 2-1-1 available to New Jersey residents, they are making an impact on lives every day.
NJ 2-1-1 helps people find solutions to personal needs by informing them of resources in their community.
Every day we connect people to day care facilities, shelters, affordable housing units, social services, employment training programs, senior services, medical insurance, and more. Learn about our resource database, help center and website.
Repeatedly, 2-1-1 demonstrates its value during times of crisis.
Our staff works closely with government officials, voluntary organizations throughout the state, and 2-1-1 centers in other parts of the country. In times of disaster, NJ 2-1-1 plays a critical role in bringing information to the people most affected by the event and relaying the needs of callers back to government officials and first responders who are in a position to help. In 2017 we provided emergency response and recovery resources to over 3,200 residents of Florida when Hurricane Irma made landfall and assisted evacuees from Puerto Rico.
Concurrently, 2-1-1 leads to government efficiencies and is an effective management tool.
Our centralized system and knowledgeable, compassionate staff make finding established resources in our state easier for individuals, helping professionals, and government employees. Additionally, our help staff keeps track of the needs our callers communicate. By doing so, the system generates real-time data on requests, complaints, and services. Over time, 2-1-1 data will improve the quality of programs and services by making it possible to harvest essential information on resource allocation and use it for policy decision-making and budgeting.