• Cell Phones
  Currently 211 is accessible for callers with T-Mobile, Cingular / AT&T and Sprint/Nextel (Embarq) and Verizon cell phone service. We are working with other cell phone service providers to program access to 211 and hope to have it completed by the end of the year. Please contact us at info@nj211.org or call our administrative office at 201-291-4125 should you like your cell phone carrier to be contacted to provide access to 2-1-1.
  
  
• 211 calls from Work Locations Agencies, Government Entities and Companies
  If you are unable to access 211 from your work phone talk with your technical/communications department to request 211 dialing access. 211 is a new dialing code so phone systems at agencies, government entities and companies will have to change the permissions in the phone system to allow employees to dial 211.
  
  
• 211 calls from Home
  If you are unable to access 211 from home you may be experiencing one of the following situations:
  
  • You receive phone service from a small telecom company who has not yet programmed 211 as part of the service. If you provide the telephone company name, contact phone number and your address, we request 2-1-1 service for your phone. Our contact information is info@nj211.org or call our administrative office at 201-291-4125
    
  • Or your service is provided through VOIP (Voice Over Internet Protocol) through a cable company. Only Vonage customers have full access to 2-1-1. Some other cable customers will provide service upon request. If you provide the cable company name, contact phone number and your address, we will request 2-1-1 service for your phone. Our contact information is info@nj211.org or call our administrative office at 201-291-4125
    
    
• 211 calls from Payphones
  2-1-1 was previously used by payphone providers as a way for callers to receive a refund for money lost while trying to place a call at a pay phone. Some payphone service providers may not have yet programmed calls to route to 2-1-1. If you are unable to connect to 2-1-1 using a payphone please write down the number of the payphone and send it to info@nj211.org so we can resolve the problem. There is a fee to call 2-1-1 from a payphone.

If you cannot reach 2-1-1 and are in need of immediate assistance, click LIVE CHAT, on the homepage of this web site, to connect with a caring professional who knows community resources and can make help happen.