Providing Help, Offering Hope

Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.

2-1-1 is built on the principles of outstanding customer service, the result being:

  • an information and referral system at the fingertips of every resident
  • a cloud-based communications infrastructure
  • enhanced professionalism and performance standards
  • professional assistance in navigating the complexities of the health and social services system
  • an increased capacity to make connections
  • data driven conclusions about critical community needs and the ability of current services to address them
  • annually updated resource database offering front door statewide access to community services
  • a common means of measuring outcomes
  • simplified access to information on volunteering and philanthropy

2-1-1 is cost-effective, high quality, personal, flexible and community-based.