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Agency: Center for Advocacy for the Rights and Interests of the Elderly
Service Description:

CARIE LINE is free phone service that provides advocacy and one on one counseling for seniors. Advocates provide education about services for seniors, make referrals to community resources, problem solving assistance and help in accessing complicated programs. Advocates first empower callers to address concerns on their own and if they are unable to navigate the service system on their own, provide direct advocacy as well as special assistance to victims of crime and elder abuse.

Specialized services include:

- Providing Advocacy for Victimized Elderly (PAVE): a victim assistance program through CARIE LINE that provides services to older adults that are related to elder crime. Assistance is provided for the following matters:
* Court accompaniment to the Criminal Justice Center (CJC)
* Facilitation of transportation to court
* Assistance with filing Crime Victims’ Compensation (CVC)
* Criminal justice and aging information
* Community education and presentations
* Assistance with preparing Victim Impact Statements (VIS)
* Restitution assistance

- Transportation Service Advocacy Program (T-SAP): assists riders of SEPTA’s Shared Ride transportation program and assists non-sponsored riders of Shared Ride with individual and systematic advocacy around transportation issues. Transportation advocates provide the following services for clients:
* Advocacy Efforts for Riders: provides complaint assistance and problem resolution services to non-sponsored riders of Shared Ride. The advocate assists riders by providing information, making referrals to appropriate resources, and advocating on their behalf as needed. The advocate will help put complaints in writing to SEPTA, if needed, and will follow-up with consumers and SEPTA/CCT-Connect.
* Educational Presentations and Outreach: conducts town meetings and makes presentations to senior audiences at locations such as senior housing sites, community centers, churches, senior clubs, and any site where seniors meet. These presentations provide tips for avoiding problems and highlighting important procedures such as complaint mechanisms.




Individuals, ages 60 and older, and caregivers. No one is turned away

Application Instructions:

Call the main phone, the toll free line, or visit the website to speak to an advocate.

Last Update: April 07, 2015


100 S Broad St

Philadelphia, PA 19110

Web Address:

Areas Served:

Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties.

Business Hours:

Mon - Fri 9:00am - 5:00pm

Telephones: types, numbers and hours
Type Number Details
Toll Free (800) 356-3606
Main Phone (215) 545-5728
Alternate Phone (267) 546-3430 Victim Advocate (Bill McNeill)
Alternate Phone (267) 546-3427 Transportation Advocate (Mareeda Perry)
Fax (215) 545-5372



Referral Required

  • No referral required
  • Special Populations

  • Older Adults