Standards of Excellence

NJ 2-1-1 is a free, statewide system designed to connect people in need of assistance with service providers who can help, while adhering to standards and procedures that focus on compassionate concern and client-driven response.

You can expect to find the following:

    • 24-hour coverage, seven-days a week, 365-days a year
    • Toll-free access for callers
    • Computerized database with data collection capabilities that provides current information on state and local community resources
    • Accessibility to all with an infrastructure in place to respond to callers who speak languages other than English and those who are disabled
    • Resource Specialists who have been trained to provide compassionate care with the goal of helping every client develop a realistic action plan and find solutions

NJ 2-1-1 is staffed with people who care and want to help you. Resource specialists will:

    • Assess a caller's needs
    • Research to find answers to questions
    • Determine eligibility for services
    • Direct the caller to the appropriate service provider(s)
    • Follow-up with callers to ascertain whether or not their needs were met or if additional assistance is necessary

Page last modified/reviewed on September 18, 2015

If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at

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