Who Is Using 2-1-1 | Standards Of Excellence | 211 & Local Government | 211 & 911 | 211 Disaster Response

Our Work

Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.

2-1-1 is built on the principles of outstanding customer service, the result being:

• a system at the fingertips of every resident
• a communications infrastructure
• enhanced professionalism and performance standards
• help navigating the complexities of the health and social services system
• an increased capacity to make connections
• better conclusions about critical community needs and the ability of current services to address them
• shared resource information to build a statewide database
• a common means of measuring outcomes
• simplified access to information on volunteering and philanthropy

2-1-1 is cost effective, high quality, personal, flexible and community based.