Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.
2-1-1 is built on the principles of outstanding customer service, the result being:
- an information and referral system at the fingertips of every resident
- a cloud-based communications infrastructure
- enhanced professionalism and performance standards
- professional assistance in navigating the complexities of the health and social services system
- an increased capacity to make connections
- data driven conclusions about critical community needs and the ability of current services to address them
- annually updated resource database offering front door statewide access to community services
- a common means of measuring outcomes
- simplified access to information on volunteering and philanthropy
2-1-1 is cost-effective, high quality, personal, flexible and community-based.