Providing Help, Offering Hope
Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.
211 is built on the principles of outstanding customer service, the result being:
- an information and referral system at the fingertips of every resident
- a cloud-based communications infrastructure
- enhanced professionalism and performance standards
- professional assistance in navigating the complexities of the health and social services system
- an increased capacity to make connections
- data driven conclusions about critical community needs and the ability of current services to address them
- annually updated resource database offering front door statewide access to community services
- a common means of measuring outcomes
- simplified access to information on volunteering and philanthropy
211 is cost-effective, high quality, personal, flexible and community-based.