Standards of Excellence

NJ 2-1-1 is a free, statewide system designed to connect people in need of assistance with service providers who can help, while adhering to standards and procedures that focus on compassionate concern and client-driven response.

You can expect to find the following:

• 24-hour coverage, seven-days a week, 365-days a year
• Toll-free access for callers
• Computerized database with data collection capabilities that provides current information on state and local community resources
• Accessibility to all with an infrastructure in place to respond to callers who speak languages other than English and those who are disabled
• Resource Specialists who have been trained to provide compassionate care with the goal of helping every client develop a realistic action plan and find solutions

NJ 2-1-1 is staffed with people who care and want to help you. Resource specialists will:

• Assess a caller's needs
• Research to find answers to questions
• Determine eligibility for services
• Direct the caller to the appropriate service provider(s)
• Follow-up with callers to ascertain whether or not their needs were met or if additional assistance is necessary