Standards of Excellence
NJ 211 is a free, statewide system designed to connect people in need of assistance with service providers who can help, while adhering to standards and procedures that focus on compassionate concern and client-driven response.
You can expect to find the following:
- 24-hour coverage, seven-days a week, 365-days a year
- Toll-free access for callers
- Computerized database with data collection capabilities that provides current information on state and local community resources
- Accessibility to all with an infrastructure in place to respond to callers who speak languages other than English and those who are disabled
- Resource Specialists who have been trained to provide compassionate care with the goal of helping every client develop a realistic action plan and find solutions
NJ 211 is staffed with people who care and want to help you. Resource specialists will:
- Assess a caller's needs
- Research to find answers to questions
- Determine eligibility for services
- Direct the caller to the appropriate service provider(s)
- Follow-up with callers to ascertain whether or not their needs were met or if additional assistance is necessary