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Latest News For You | For Agency Professionals
NJ 2-1-1 Addictions Hotline
Credentialed Staff, Compassionate Referrals for Recovery
24 Hours a Day
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DIAL 2-1-1 or 800-238-2333
TO SPEAK WITH AN
ADDICTION SERVICES SPECIALIST
ANY TIME OF THE DAY / NIGHT.
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The NJ 2-1-1 Addictions Hotline is a public/private partnership with the United Ways of NJ and the NJ Department of Human Services, Division of Addiction Services (DAS). Launched in November 2010, our mission is to provide free, personal assistance to anyone trying to navigate the health and human services system, government assistance programs, and local community resources to support individuals and families with substance abuse.
The NJ 2-1-1 Addictions Hotline services are accessible to callers 24 hours a day throughout the year including weekends and holidays. Staffed by professionals who have been trained in addiction services and able to offer compassionate guidance, this hotline provides callers with a dependable first-step towards recovery. Call protocol begins with respecting the caller's right to choose, and attending to the immediate needs of the caller. Callers are taken through two screening tools to evaluate their condition and a DAS income eligibility assessment is made to assist in targeting the best service resource for them. Based upon these findings, callers are given three service referrals from which to choose. All agencies to which callers are referred are DAS licensed/certified/approved providers in the state.
There are two ways to reach the 2-1-1 Addictions Hotline
- Direct dial of 2-1-1 from any phone in the state of New Jersey (follow the auto attendant prompt, or ask to be transferred to the Addictions Hotline)
- Call the current active Hotline number: 800-238-2333 which will connect you with the 2-1-1 Addictions Hotline.
In the event that all call specialists are busy speaking with callers, a voice mail box has been created so that callers may leave a message. Voicemail messages are usually returned by supervisors within 30 minutes of the call during each shift.
NJ 2-1-1 Addictions Hotline Goals
- Provide a new and enhanced service to those people who struggle with addictions
- Promote an increased positive recovery outcome for those entering treatment
- Build on the existing NJ 2-1-1 system that can link to other services
- Provide the best resources for services targeted to the needs of the caller through appropriately administered screening tools
- Provide an opportunity for training and educational hours to CADC/LCADC candidates
NJ 2-1-1 Addictions Hotline Staff Members are Experienced and Well-Trained
Callers will receive expert information from credentialed staff and licensed supervisors. Call specialists who field the majority of the calls are required by DAS and NJ 2-1-1 to have a degree in the field of human services (Associates, Bachelor's and/or Master's) and be in the process of/or have completed the requirements for Certification as an Alcohol and Drug Counselor (CADC). Supervisors of call specialists maintain a professional license (LPC, LCSW, LRC, etc.) and CADC in addition to a Master's Degree in the field of human services.
All staff participate in extensive training sessions to become comfortable with following the program's call protocol and ensure courteous, professional service delivery. As is the case for all NJ 2-1-1 services, call monitoring is done, at minimum, annually by an outside professional service in addition to a monthly review by supervisors.
Callers May Need Help Finding Other Services
Often callers need assistance with other services as well. NJ 2-1-1 Addictions Hotline staff has access to the full 2-1-1 database which provides information on over 13,000 resources in the state and can provide referrals to help with a multitude of human service needs - everything from questions about child care to transportation to utility assistance, housing, employment, temporary hardships, etc.
Follow-up outreach calls are regularly made to determine if the caller made a successful connection with the service provider or if there are other needs to address: such as advocacy, barriers to treatment (child care, transportation, etc.), and/or additional support.
NJ 2-1-1 Addictions Database Accessible From Website Too
Resources for addiction services and all other needs are accessible from every page of our website. Simply type in the words "Addiction" in the search bar (found in the center of our Home page and in the upper right-hand corner of every other page on our site) and click on "Search Now" to initiate a search for the appropriate agencies and services in your community.
Learn more about addiction and addiction services by visiting the DAS website.
Need Help? – Dial 2-1-1
You are encouraged to dial “2-1-1” 24 hours a day, seven days a week if you need help in understanding and finding available assistance services. Language translation and TTY services are offered to any caller. You can also search our database for services in your local community. 2-1-1 will help identify with you the best local resources to fit your individual needs during times of distress or for life’s everyday situations.
If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at info@nj211.org.
Page last modified on 3.29.11
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