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Our Work | Who
Is Using 2-1-1 | Standards Of Excellence | 211 & Local
Government | 211 & 911
211 Disaster Response
2-1-1 is an essential part of homeland security and can help communities rebuild
after terrorist attacks or natural disasters. In the event of a community emergency
2-1-1 acts as a public information point for information
in coordination with Emergency Management professionals. 2-1-1 responds immediately
during times of crisis, to field calls regarding the crisis and to direct callers
to services most appropriate for their needs.
2-1-1 is also the portal to a Catastrophic Event Care Management network established
in partnership with the NJ Family Services Association and its member agencies.
The service responds to the expressed needs of survivors, victims' families,
and local citizens.
The Care Management professional works one-on-one to:
- Identify and facilitate needed services for optimal service delivery
- Assist with referrals, contacts and authorizations
- Educate regarding benefits and systems
- Identify community resources (with assistance and continued support from
2-1-1)
- Educate about stress management
- Provide a point-of-contact for problem-solving, act as an advocate, and
assist in communicating with care givers
- Compile data that will reflect gaps in services and/or unmet needs. This is then communicated to the NJ211 Partnership so that resolution may be pursued. Every effort is made to find/effect a solution
Following the devastation that resulted from seven hurricanes in 2005, Palm
Beach County, Florida approached New Jersey 2-1-1 to back-up their 2-1-1 system
during hurricane season (June - November). In an emergency, 2-1-1 handles call
volume from Palm Beach and the four surrounding communities. Following Hurricane
Wilma 4,000 calls were handled. In 2006,
2-1-1 handled call volume for 14 hours during Hurricane
Ernesto. Our coverage enabled Florida's call center staff to concentrate on preparing themselves
and their families for the storm.
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