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More About 2-1-1
2-1-1 is a universally respected and growing national model. Today there are over 190 million Americans in 46 states who have access to community resources by dialing 2-1-1. On February 10, 2005, New Jersey's 2-1-1 system was launched statewide.
There is now a solid infrastructure in place. As a result, 2-1-1 is operational statewide by landline, cell phone and Internet. Two 2-1-1 call centers (one in the north and one in the south) are united through a Virtual Private Network, utilizing broadband connections and a statewide host server for database integration. The system is handling over 150,000 inquiries.
In our state the 2-1-1 system is managed by the NJ 2-1-1 Partnership, a subsidiary of the United Ways of New Jersey which, in 2002, was designated by the Board of Public Utilities as sole administrator. The United Ways of New Jersey work to improve lives by mobilizing the caring power of communities. By affording the leadership to make 2-1-1 available to New Jersey residents, they are making an impact on lives every day.
NJ 2-1-1 can help you find solutions to personal needs by informing you of resources in your community like day care facilities, shelters, affordable housing units, social services, employment training programs, senior services, medical insurance, and more. Learn about our resource database, call centers and website.
Repeatedly, 2-1-1 demonstrates its value during times of crisis. Our staff works closely with government officials, voluntary organizations throughout the state, and 2-1-1 centers in other areas. In times of disaster, NJ 2-1-1 plays a critical role in bringing information to the people most affected by the event and in turn relays the needs of callers back to government officials and first responders who are in a position to help.
Concurrently, 2-1-1 leads to government efficiencies and is an effective management tool. Our centralized system and knowledgeable, compassionate staff make finding established resources in our state easier for individuals, helping professionals, and government employees. Additionally, our call staff keeps track of the needs our callers communicate. By doing so, the system generates real time data on requests, complaints, and services. Over time, 2-1-1 data will improve the quality of programs and services by making it possible to harvest essential information on resource allocation and use it for policy decision-making and budgeting.
Need Help? – Dial 2-1-1
You are encouraged to dial "2-1-1" 24 hours a day, seven days a week if you need help in understanding and finding available assistance services. Language translation and TTY services are offered to any caller. You can also search our database for services in your local community or Chat Live with an experienced community resource specialist. 2-1-1 will help identify with you the best local resources to fit your individual needs during times of distress or for life's everyday situations.
Page last reviewed/modified on 8.20.12