NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 211 is free, multilingual, confidential and always open. We are an equal-opportunity employer.
As staff openings occur, we post them to this page.
Community Resource Specialist
The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response.
Learn more about this position by reading a full job description. Interested applicants should contact Telesearch at 973.335.1900 for more information or to submit an application.
Lead Community Resource Specialist (LCRS) - 2 Positions Available
The Lead Community Resource Specialist (LCRS), under limited supervision, serves as the first point of contact for other Community Resource Specialists (CRS). Assists CRS with the handling of challenging or escalated calls. Completes shift transition at the start and end of shift, including morning queue reports. The LCRS reports into the Contact Center Manager (CCM). LCRS is scheduled for the 3pm-11pm shift, and may be scheduled for extended rotating shifts or shifts during a state of emergency. Learn more.
If you would like to apply for the position, please email your resume and cover letter to email@example.com, by Friday 1/28/22 at 5pm. Please put the position title in the subject line of the email.