NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 211 is free, multilingual, confidential and always open. We are an equal-opportunity employer.
As staff openings occur, we post them to this page.
Marketing and Communications Manager
As a Marketing & Communications Manager, you will be responsible for creating and executing a plan to help build awareness of 2-1-1 that results in increased call volumes, website visits, and new opportunities to meet the targets established in the organization’s strategic plan. This position is responsible for all website content, both developing new content and updating existing content. In addition, you will oversee the work the of the Marketing & Communication Specialists. Learn more about this position.
Interested applicants should send a cover letter and resume to email@example.com.
Contact Center Supervisor
The Contact Center Supervisor (CCS) oversees daily inbound call/contact center operations and staff. Responsibilities include staff supervision, staff compliance with program protocols, staff utilization and coaching to ensure staff delivers quality and achieves specific KPIs. Additionally, the CCS is expected to monitor phone, text and chat queues as well as assign email requests to guarantee timely response to clients; answer questions in-the-moment to assist in support and expedited I&R services; monitor Client Resource Management (CRM) for supervisor escalations; and review client records and phone recordings for process and performance improvement opportunities. This CCS is scheduled for a 3:00 PM ET to 11:00 PM ET shift and may be scheduled for extended rotating shifts or shifts during a state of emergency. The CCS reports into the Contact Center Manager (CCM).
Interested applicants should send their cover letter, resume and compensation requirements to firstname.lastname@example.org.
Community Resource Specialist
The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response.
Learn more about this position by reading a full job description. Interested applicants should contact Telesearch at 973.335.1900 for more information or to submit an application.