Tropical Storm Ida

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STAY INFORMED OF COVID-19 GOVERNMENT ANNOUNCEMENTS, PROGRAMS AND SERVICES

For information about vaccines, transportation, rental assistance & more, read our COVID-19 web pages. For alerts/updates, text NJCOVID to 898-211. Live help on COVID-19 information is available - dial 2-1-1. Reach healthcare pros at 1-800-962-1253.

Career Opportunities

NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.

The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.

NJ 211 is free, multilingual, confidential and always open. We are an equal-opportunity employer.

As staff openings occur, we post them to this page. 

 

Community Resource Specialist

The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as  appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response. 

Learn more about this position by reading a full job descriptionInterested applicants should contact Telesearch at 973.335.1900 for more information or to submit an application. 

Scheduler

The Contact Center Scheduler (CS) manages the contact center schedule for up to one hundred community resource specialists creating the work schedule, adjusting for shrinkage, adjusting for staffing compliance with programs as well as make simulation schedules to assist in workforce forecasting. Responsibilities include audit community resource specialists’ time sheets alongside contact center schedule; validate that assigned staff satisfies customer agreements; identify opportunities for the continuous improvement of contact center schedule; be a Subject Matter Expert (SME) for workforce management logic, processes and tools. The CS may be scheduled for extended rotating shifts or shifts during a state of emergency. The CS reports into the Contact Center Manager (CCM).

Interested applicants should send their cover letter, resume and compensation requirements to careers@nj211.org.

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Training and Quality Assurance Community Resource Specialist

The Training and Quality Assurance Community Resource Specialist will monitor calls daily for quality assurance. They will work with the Training and Quality Assurance Supervisor to provide on-going coaching to the community resource specialists, document and share all coaching information with supervisors for further coaching. In addition, to assist with new hire training and refresher classes, the training and QA – CRS must be knowledgeable in all of NJ 211’s lines of business.

Interested applicants should send their cover letter, resume and compensation requirements to careers@nj211.org.

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