NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Washington DC and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 2-1-1 is free, multilingual, confidential and always open. We are an equal-opportunity employer.
With limited supervision, the NJ 211 Lead Specialist is responsible for being the first point of contact for other Community Resource Specialists. The Lead is expected to assist Community Resource Specialists with the handling of challenging or escalated calls and brainstorming ideas to assist clients. The professional in this position will also provide call monitoring and quality assurance coaching to staff in accordance with AIRS Standards. Read more about this position.
Community Resource Specialist
Interested applicants should see our flyer and contact Telesearch at 973.335.1900 for more information or to submit an application.