Utility Companies Offer Assistance
Utility companies are aware that many of their customers are facing financial hardships. If you are unable to pay your utility bills or are finding it increasingly difficult, call your utility company to learn about the programs and payment options that they offer.
Atlantic City Electric (ACE)
Helping Hands Energy Assistance Program is intended to provide an additional source of financial assistance to low-income customers of ACE who are experiencing difficulty paying their electric bills. This grant of up to $200 can be paired with LIHEAP, USF or NJ SHARES assistance.
Budget Billing You can create a balanced and predictable monthly bill. Budget Billing avoids seasonal peaks in your electric bills by dividing payments evenly over the course of the entire year. For 11 months, customers will make balanced payments, based on past energy usage pattern. During the 12th month, customers will pay the difference (plus or minus) between the amount paid during the previous 11 months and the actual amount of energy used during those months. To sign-up, contact ACE by calling 800-642-3780 or sign up online through your account.
Extended Due Date ACE’s Extended Payment Date Plan is for customers whose main source of household income is from the government or other low-income programs. Qualified customers whose electric bill payment is due before the seventh day of the month (following the month in which the bill is issued) may request to have their due date extended without a late charge. The new due date would be between the first and seventh day of the month. To apply for the Extended Payment Due Date Plan, call 800-642-3780 or fill out the enrollment form online.
Payment Arrangements ACE offers a Deferred Payment Arrangement Plan to eligible customers who need assistance paying off a large or past due balance. This program enables you to pay your past due balance using monthly installment payments added to your monthly electric bill. Determine if you are eligible for ACE’s Deferred Payment Arrangement Plan.
Third Party Notifications If you are ill, unable to manage your own business affairs, or plan to be away from home for an extended period of time, you may designate a third party, like a relative or friend, to receive a copy of your disconnection notice. While the third party has no legal responsibility or obligation to pay the bill, they can arrange payment of your bill or talk with an ACE customer service representative on your behalf. If you would like to participate in this program, complete this form and return it by mail to Atlantic City Electric Credit Department, Customer Care Department, 5 Collins Drive, Suite 2048, Carneys Point, NJ 08069.
Budget Payment Plan Elizabethtown Gas offers a free Budget Payment Plan (Budget Billing) for those who want their bill to be the same amount every month and avoid seasonal peaks. Customers can discontinue it at any time. To sign up, call the company at 800-242-5830, or by logging into "My Account" online.
Deferred Payment Arrangements If your account is past due, Elizabethtown Gas will work with you to set up a Deferred Payment Arrangement. This will allow you to pay off your balance over an extended period of time while staying current with any new bills. Call 800-242-5830, Monday through Friday 7:00 am to 8:00 pm to speak with a customer service representative.
Weatherization Program Households whose income is between 250%-400% of the Federal Poverty Line are eligible for Elizabethtown Gas' Weatherization Program. This program includes a free home energy assessment and installation of energy-saving products such as an energy saving refrigerator. View the income guidelines for this program below and find out more information about the weatherization program.
|Persons in household*||250% of FPL||400% of FPL|
*For households with more than 8 people, add $11,351 for each additional person at 250% poverty level, and $18,160 for each additional person at 400%
Jersey Central Power & Light Company (JCP&L)
Equal Payment Plan In the company's Equal Payment Plan, customers are billed one-twelfth of the annual estimated usage each month. To account for actual household use during the year, a quarterly usage review is conducted - it is at these times that payment amounts might be adjusted. Call 800-662-3115 for assistance. (TTY 800-221-0479)
Extended Due Date For those who are at least 60 years old, receive a Social Security or pension check, or receive disability assistance, and have an electric bill is usually due just before the monthly benefit check comes, JCP&L will extend the payment due date until after the check arrives. Call 800-662-3115 for assistance. (TTY 800-221-0479)
Extended Payment Plan If conditions make it difficult to pay your electric bill on time, JCP&L will arrange an extended payment plan. This maintains service while you make payments more suited to your financial situation. Call 800-662-3115 for assistance. (TTY 800-221-0479)
Military Deferred Payment Program This program is designed to assist customers who are having financial difficulties due to a family members' active military duty. Customers participating in the program may elect to defer paying either all or part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed. Customers who switched to an alternative generation supplier may not be eligible. Call 800-662-3115 for assistance. (TTY 800-221-0479)
New Jersey Natural Gas Customers
Gift of Warmth This is a one-time grant of up to $500 for New Jersey Natural Gas customers who are experiencing temporary or unanticipated financial hardship. For more information call 800-221-0051 (TTY 711) and say “energy assistance” when prompted. Applications can be completed online or by calling the number above.
Helpful Notification Services This service allows residential customers to designate a relative, friend or social service agency to receive a duplicated copy of any discontinuance notice for nonpayment of bills. The third party is not responsible for payment. For more information, call 800-221-0051 and say "energy assistance" when prompted to speak with an NJNG customer service representative.
Budget Plan This plan can help by spreading out the estimated annual natural gas costs evenly over 12 months. To join, call 800-221-0051 (TTY 711) or log into your account.
Deferred Payment Arrangements Customers experiencing difficulty paying their bills can set up a Deferred Payment Agreement to pay off their total balance in monthly increments. Call 800-221-0051 (TTY 711) or log on to your account to set up Deferred Payment Arrangements.
Life-Sustaining Equipment If you use any life-sustaining devices in your home, let the company know. If there is a disruption of gas service, restoration of your service will be a top priority. You can apply for this service by calling the Customer Service Inquiry Center at 800-221-0051. (TTY 711)
Orange & Rockland Customers
Budget Billing This plan spreads a customer’s payments evenly throughout the year. This allows customers to avoid seasonal spikes. Periodic reviews take place to prevent over or underpayments during the year. To sign up, call 877-434-4100 Monday through Friday from 8:00am to 7:00pm or log on to your account.
Bill Extender Those who are age 60 or older or are on a fixed, may qualify for this program. This prevents late payment charges and allows customers to extend the due date of a bill for up to 45 days after the billing date. Learn more by calling 877-434-4100.
Get Well First Hospitalized Orange & Rockland customers may be eligible to extend the due date of their bill. Customers must be hospitalized for at least 10 days. Call 877-434-4100 for more information.
Payment Agreement Available If you have received a final termination notice because you are unable to pay your bill, you will receive a standard payment agreement offer at least 10 days before your service is turned off. Log on and click "Payment Agreement" to see O&R's offer and to enroll or call 877-434-4100.
Life Support Equipment (LSE) Program can help customers on electrically operated medical devices plan for an interruption in electric service. LSE Program customers are not guaranteed trouble-free service but are given special information to help them in emergency situations.
For more information on any of these programs, call 877-434-4100 or go to their website.
Equal Payment Plan This free plan allows customers to divide their yearly usage evenly each month to avoid seasonal peaks. PSE&G calculates the Equal Payment amount by dividing the previous year’s energy usage into 12 equal monthly payments. The customer's monthly rate will be reviewed every 6 months to ensure there is no under or overpayment. Sign up online or by calling 800-436-7734.
Third Party Notification This program will let you know when their bill is late. Call 800-436-7734 to sign up.
Deferred Payment Agreement Customers experiencing difficulty paying their bills can set up a Deferred Payment Agreement. This program helps customers pay off their total balance in monthly increments. Call 800-357-2262 or log on to your account to set up Deferred Payment Arrangements.
Life-Sustaining Equipment Program If you or a loved one uses a respirator, dialysis machine or other types of life-sustaining equipment at home, you can receive priority power restoration if the power goes out. After notifying PSE&G, they will send you a form that must be completed and signed by the prescribing medical professional every year to verify the use of life-sustaining equipment. Once the form is returned and approved by PSE&G, your account will have an indicator that life-sustaining equipment is used in your home.
For more information on any of these programs, call 800-436-7734 or go to their website.
Local Utility and Supplier Representatives
Atlantic City Electric:
Jersey Central Power & Light (JCP&L):
Orange Rockland Electric:
New Jersey Natural Gas:
South Jersey Gas: